FAQ

We curate a premium selection of headwear including:

• Stylish berets and beanies for winter warmth
• Classic flat caps and bucket hats for timeless appeal
• Contemporary designs from Brixton, Carhartt, and Dedicated
• Luxury Swedish wool hats from Gårda Hats of Sweden
• Specialised collections including children’s hats and performance Flexfit caps

Each product page includes detailed sizing information. For fitted caps, measure your head circumference where the hat would sit (typically 1cm above eyebrows). Our Flexfit range offers stretchable comfort while structured hats like Faustmann flat caps come in specific sizes. When in doubt, email our style consultants at [email protected] with your measurements.

Absolutely! We carefully select materials appropriate for different climates:

• Winter: Wool beanies, insulated Carhartt styles
• Summer: Breathable cotton caps, lightweight Brixton designs
• Year-round: Classic CTH Ericson pieces that transition beautifully

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.

We process orders quickly to ensure prompt delivery. If you need to modify/cancel, email [email protected] immediately with your order number. We’ll attempt to accommodate requests received within 2 hours of ordering.

Yes! During checkout, you can select gift wrapping (£3.50) and include a personal message. All gifts are packaged in our signature Fashion Hat Shop presentation box.

• Standard Shipping (£12.95): 10-15 business days via DHL/FedEx with full tracking
• Free Shipping: For orders over £50, delivered in 15-25 business days via EMS

Note: We currently cannot ship to some remote areas in Asia and certain locations.

All orders undergo careful preparation at our Aberdeen headquarters:

1. 1-2 business days for processing and quality checks
2. Expert packaging in protective materials
3. Dispatch notification with tracking details

International shipments may incur local duties/taxes, which are the recipient’s responsibility. We include all necessary documentation to facilitate smooth customs clearance.

We offer a 15-day return window from delivery date. Items must be unworn, in original packaging with tags attached. Return shipping is at customer’s expense unless the item is faulty.

Email [email protected] with:

• Your order number
• Item(s) for return
• Reason for return

We’ll provide return instructions within 24 hours.

Once we receive and inspect your return, refunds are processed within 5 business days to your original payment method. International refunds may take additional banking processing time.